Shipping policy
Shipping Policy — GrillFire Outlet
Last updated: June 2026
Free Shipping
GrillFire Outlet offers free standard shipping on all orders within the contiguous United States (lower 48 states). No minimum order required.
Processing Time
Orders are typically processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Estimated Delivery Times
- Small items (accessories, parts): 3–7 business days
- Large items (grills, smokers, fire pits, pizza ovens): 5–14 business days via freight/LTL carrier
- Outdoor kitchen components: 7–21 business days depending on manufacturer
Delivery windows are estimates and may vary based on your location and product availability.
Freight & Curbside Delivery
Many of our large products ship via freight carrier. Freight deliveries are curbside by default — the carrier will bring your item to the curb or end of your driveway. Please inspect your shipment carefully before signing. If you notice visible damage, note it on the delivery receipt before the driver leaves.
White Glove & Inside Delivery
For certain products, white glove delivery (inside delivery and debris removal) may be available at an additional cost. Contact us at info@grillfireoutlet.com before ordering if you need this service.
Alaska, Hawaii & U.S. Territories
We currently ship to the contiguous 48 states only. If you are located in Alaska, Hawaii, or a U.S. territory, please contact us at info@grillfireoutlet.com before placing your order and we will do our best to accommodate you.
Order Tracking
Once your order ships, you will receive a tracking number via email. For freight shipments, the carrier will contact you to schedule a delivery window.
Lost or Damaged Shipments
If your order arrives damaged or does not arrive within the estimated window, please contact us immediately at info@grillfireoutlet.com. We will work with the carrier to resolve the issue as quickly as possible.