Shipping Policy

At GrillFire Outlet, we believe great products should arrive at your door without any surprises. That's why we offer free standard shipping on every order to the contiguous United States — no minimums, no exceptions.

Free Shipping

All orders ship free to the contiguous United States. No minimum order value is required. Free shipping is automatically applied at checkout.

Processing Time

Orders are processed within 1–3 business days of payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Estimated Delivery Times

Small Items (Tools, Accessories, Parts)

Estimated delivery: 3–7 business days after processing via standard parcel carrier (UPS, FedEx, or USPS).

Large Items (Grills, Smokers, Outdoor Kitchens, Pizza Ovens, Fire Pits)

Estimated delivery: 5–14 business days after processing via freight carrier. Freight shipments are large, heavy items that require specialized handling.

Freight Delivery — What to Expect

Large items are shipped via freight carrier and delivered curbside. This means the carrier will bring your item to the curb or end of your driveway. The carrier is not responsible for moving the item inside your home or to a specific location on your property.

Important: Before signing for your delivery, please inspect the packaging carefully for any visible damage. If damage is present, note it on the delivery receipt before signing. Do not refuse the shipment unless the item is severely damaged beyond use.

If you discover damage after the carrier has left, please contact us within 48 hours with photos of the damage and your order number.

Shipping Exclusions

We currently ship to the contiguous United States only. We do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • US Territories (Guam, US Virgin Islands, etc.)
  • Canada or international destinations

Order Tracking

Once your order ships, you will receive a tracking number via email. For freight shipments, the carrier may contact you directly to schedule a delivery window. Please ensure your contact information is accurate at checkout.

If you have not received tracking information within 3 business days of your order, please contact us at our contact page and we will look into it right away.

Questions?

Our support team is available Monday–Friday 9am–6pm EST and Saturday 10am–4pm EST. Contact us here.