Order Status & Tracking

We know you're excited for your order to arrive — here's everything you need to know about tracking your shipment.

Step 1: Check Your Email

Once your order has shipped, you will receive a shipping confirmation email from us containing your tracking number and a link to track your package. Please check your spam or junk folder if you don't see it in your inbox.

Step 2: Click Your Tracking Link

Click the tracking link in your email to see real-time updates on your shipment's location and estimated delivery date. Tracking is provided by the carrier handling your order (UPS, FedEx, USPS, or a freight carrier for large items).

Freight Orders — Large Items

If you ordered a large item such as a grill, smoker, outdoor kitchen component, pizza oven, or fire pit, your order will ship via a freight carrier. Here's what to expect:

• You will receive a tracking number once your order ships.
• The freight carrier will call you directly to schedule a delivery window that works for you.
• Delivery is curbside — please have someone available to receive the item.
• Before signing, inspect the packaging for any visible damage and note it on the delivery receipt.

Haven't Received Tracking After 3 Days?

If it has been more than 3 business days since you placed your order and you have not received a tracking number, please contact our support team with your order number and we will look into it right away.

Need Help?

Our support team is available Monday–Friday 9am–6pm EST and Saturday 10am–4pm EST. Contact us here and we will respond same day.